Item: Honey & Macadamia Nature Shampoo [Amber Vanilla]
Rating: 3
Author: el**********

To be honest, I wasn't planning on buying Kundal shampoo as it didn't have the texture I wanted, but I just couldn't resist the vanilla scent. The lather is soft and rich, which I love. It's great for use during seasonal changes when hair gets dry or damaged from external factors. My hair isn't particularly damaged, but this shampoo alone leaves it soft and moisturized. When I'm too busy for a full treatment, Kundal shampoo works well on its own. For those with damaged hair or who want extra hydration, finishing with a hair serum makes hair even softer without any stickiness. As I have sensitive skin, I've been trying to use low pH products from cleansers to body wash and shampoo. Kundal's shampoo and body wash are low pH and come in a wide range of scents, making it fun to choose and use different varieties.

While I like Kundal products, as someone with an oily scalp, I find the shampoo a bit heavy for summer use. The ingredients have been reformulated, removing shea butter and several extracts for a more streamlined formula. It would be great if this new version could satisfy those with oily scalps too. My biggest issue is that it's too runny. The cherry blossom and pink grapefruit versions I used a few months ago had some viscosity, but this new order is so thin it drips when pumping. Since I alternate with other shampoos and only use this every few days, the nozzle sometimes gets a bit clogged, causing it to squirt out unexpectedly. (Update) The formula was recently updated. Honey and macadamia nut extracts have been increased from 2000ppm to 5000ppm each. I was hoping the shea butter would be removed, but it's still there. They've also added more natural extracts. For the next update, I hope they improve the shampoo's consistency. Looking at Kundal's inquiry board, there are as many complaints about faulty pumps as there are about shipping. However, most of these aren't actually defects. I've used over 10 bottles, and only recently had an issue with a body emulsion pump that wouldn't work. Remembering a response to another customer's inquiry, I realized it wasn't faulty. I opened and closed the cap, gave it a little tap, and the pump started working. According to Kundal's official response: 'Sometimes during shipping, the cap may loosen, preventing the pump from opening. This can be fixed by fully opening and closing the cap connected to the product container, then turning the pump for normal use.' Many buyers mistakenly think the pump is defective and write inquiries and reviews about it. It would be helpful if Kundal included an explanation and photos about the pump on the product page. This would prepare buyers to handle pump issues without panic and save the company from having to explain repeatedly via phone or text.